By shopping with D&D Jewelry in Walnut Creek, CA, you agree to the following
terms and conditions. These terms apply to purchases made in-store and on our website
dd.jewelplus.com. Please review them carefully before placing an order.
Product Information & Availability
- We strive to display jewelry details, metal types, gemstone information, and pricing as accurately as possible.
- All carat weights and measurements are approximate and may vary slightly from piece to piece.
- Inventory and prices are subject to change without notice. Items may sell out or become unavailable even after appearing online.
Pricing, Taxes & Promotions
- All prices are listed in U.S. dollars and are subject to applicable California sales tax.
- In the event of a pricing error, we reserve the right to correct the price and contact you before processing or shipping the order.
- Coupons, discounts, and promotional offers may have restrictions and expiration dates and cannot always be combined.
Custom Orders & Special Requests
- Custom designs, special orders, engravings, and items made or altered to your specifications are considered final sale.
- Deposits for custom work are generally non-refundable once design or production has begun.
- Estimated completion dates for custom projects are approximate and may vary based on design complexity and availability of materials.
Returns, Exchanges & Warranty
Our goal is for you to be completely satisfied with your purchase. Returns, exchanges, and warranty
coverage follow the policies outlined on our
Return Policy and
Lifetime Warranty pages. Please review those
pages for full details, including time frames, eligible items, and required documentation.
Repairs, Resizing & Services
- All repair, resizing, and restoration work is performed with care by our professional bench jewelers and watchmakers.
- Service estimates are based on the condition of your jewelry at the time it is evaluated. Additional work may be recommended if hidden damage is discovered during the repair process.
- D&D Jewelry is not responsible for normal wear and tear or damage caused by misuse, accident, or improper maintenance.
Shipping, Delivery & Risk of Loss
- Shipping options, rates, and estimated delivery times are provided at checkout.
- Most shipments are insured and may require a signature at delivery for your protection.
- Risk of loss passes to you once the carrier confirms delivery to the shipping address provided at checkout.
Personal Information & Privacy
We respect your privacy and are committed to protecting your personal information. Our collection,
use, and protection of customer data are described in our
Privacy Policy. By using our website or
providing your information in-store, you agree to that policy.
Limitation of Liability
- To the fullest extent permitted by law, D&D Jewelry is not liable for any indirect, incidental, or consequential damages arising from your use of our products or services.
- Our total liability in connection with any purchase is limited to the amount you paid for the item or service in question.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page
and will apply to future purchases. Your continued use of our website or services after changes are posted
constitutes your acceptance of the updated terms.
If you have questions about these Terms & Conditions, please contact us and we will be happy to help.
